FAQs

WHERE TO BUY?

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You can purchase Aveita Limited items through this website. For customers located in US or Canada, please visit our etsy shop.

Please note that all sales and promotions are valid for online purchases only and do not apply to third party outlets selling Aveita products. Please contact third party shops directly for opening hours or queries.

Joint Dynamics carries the 'Twilight Blue' and 'Moonstruck Silver' face masks (with their logo) at their location:

5th Floor, Asia Standard Tower, 59-65 Queen's Road Central, Central

Aanya carries all of our masks in their store (limited quantity available):

G/F 67 Hollywood Road

AndFit carries limited quantity and colours at their location:

4F Man Cheung Building, 15-17 Wyndham Street, Central

WHERE DO YOU DELIVER?

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We currently ship to Hong Kong and Macau using SF Express. We also ship to Australia, Canada, Singapore, Taiwan, the U.A.E. and the US from our Hong Kong based warehouse.

For customers located in US or Canada, you may also visit our US based etsy shop (limited stock and sizes available).

Please kindly note our self-collect options are no longer available as of 16 December 2020 as we have moved our stock to a warehouse for smoother processing as we continue to expand.

As a thank you to our loyal customers who have helped us achieve this milestone, we are now offering free shipping on all overs over 500 HKD!

DO YOU ACCEPT EXCHANGE OR RETURNS?

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We have a strict no exchange or return policy on the fabric face masks due to health and safety reasons. 

Dx Sportswear Exchange & Return Policy

Returns and exchanges are accepted up to 15 days from the date you receive your order.

Please make sure your item is returned new, unused and with all DxSportswear product garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer.

HOW TO REQUEST A RETURN OR EXCHANGE

When and if you’d like to make a return or exchange, please email our customer care team at info@aveita.com.

When emailing us, please remember to specify your order number and name and whether you’d like to exchange the product or if you’d prefer a refund back to the original form of payment.

RECEIVING A REFUND

Your refund will be credited to the original payment method. Please note that refunds can take up to 15 working days to show on your account due to varying processing times between payment providers.

How do I know my size for the face mask?

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Many adult women tend to be between M/L and adult men between L/XL. Please refer to the sizing guidelines attached. Head size and facial dimensions are more important in determining size than body size.

For additional references, please visit our Instagram account @aveitalimited to see photos and reviews from our customers.

What size do you recommend for kids?

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Size small will be suitable for children up to about age 5-6 while M will comfortably fit 7+, teens, those with slim facial features, and smaller adults.

How do I take care of my face mask?

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Hand wash the mask in room temperature water using mild soap. Avoid using powerful cleaning agents or harsh chemicals, such as bleach. Wash your mask once a day or once after each use.

What soap do you recommend to wash the face mask?

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Use any un-dyed mild soap or detergent you already have at home. We recommend using your facial cleanser or baby shampoo!

Can I use my masks after 30 washes?

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Yes, feel free to use your mask for as long as you wish. The only limitation is that the proven 99.9% anti-bacterial claim is only tested for 30 hand washes. After this time, the masks revert to a standard fabric mask (just like many others on the market or those provided by the government).

How did you test the masks for their anti-bacterial effectiveness?

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We use Intertek, a global renowned company helping companies ensure quality and safety of their products, processes and systems for more than 130 years.

About Intertek - “TOTAL QUALITY. ASSURED.”

Intertek is a leading Total Quality Assurance provider to industries worldwide. Their network of more than 1,000 laboratories and offices and over 46,000 people in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification solutions for customers’ operations and supply chains. 


How do I place a corporate order?

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Please email info@aveita.com to learn more about our corporate pricing, customisation details and assistance with your order. We work with many global brands both in Hong Kong and abroad.

Can I add a logo to the masks?

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Yes! We have the ability to print your logo on the masks up to two Pantone colours. Please email us at info@aveita.com to learn more.

Do you use sustainable packaging?

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Aveita strives to minimise packaging of all kinds whenever possible and recycle all eligible items used throughout the production and logistics process. To prioritise hygiene the masks are packaged in a sanitised room.

We have done extensive research on various products labeled as "bio-degradable", however, we are disappointed to find that "biodegradable plastics" is a complex environment to navigate and most products do not actually breakdown in nature (only proven in lab environments at high temperatures) or break down to micro-plastics (just because it "melts" into hot water does not mean it no longer exists). Please refer to this article and podcast to learn more and raise awareness! We are continually searching for greener alternatives in all our practices.


https://ensia.com/features/bioplastics-bio-based-biodegradable-environment/

https://soundcloud.com/plastisphere-podcast/ep-7-bioplastics

Help, my order is missing/something is missing from my order!

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Don’t stress! Please email us at info@aveita.com and we will help find a solution.

Why is my mask missing the inside logo?

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Earlier production of Aveita masks did not have the logo anywhere on the mask, but rest assured it is the same product! They are now printed on the inside, typically worn in the lower left hand corner. We are continually enhancing our products based on latest fabric and bonding technologies as well as customer feedback.

Interested in becoming an Aveita affiliate and earning some extra income?

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Love our products and want to have a discount code to share with your family, friends and followers? Sign up to become an Aveita affiliate today and start earning commission using this link

Please email us at info@aveita.com to receive our key messaging document and additional details on requirements.

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