FAQs

WHERE TO BUY?

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You can purchase Aveita Limited items through this website. For customers located in US or Canada, please visit our etsy shop.

Joint Dynamics carries the 'Twilight Blue' face mask (with their logo) at their location:

5th Floor, Asia Standard Tower, 59-65 Queen's Road Central, Central

WHERE DO YOU DELIVER?

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We currently ship to Hong Kong and Macau. For customers located in US or Canada, please visit our etsy shop.

You may also select self-pick up during checkout at the following locations in Hong Kong:

Aanya, G/F, 67 Hollywood Road, Central

Joint Dynamics, 5th Floor, Asia Standard Tower, 59-65 Queen's Road Central, Central

DO YOU ACCEPT RETURNS?

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We do not accept returns due to health and safety reasons. 

CAN I EXCHANGE AN ITEM?

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Exchanges are not accepted as they follow the same conditions as returns.

How do I know my size for the face mask?

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Many adult women tend to be between M/L and adult men between L/XL. Please refer to the sizing guidelines attached. Head size and facial dimensions are more important in determining size than body size.

For additional references, please visit our Instagram account @aveitalimited to see photos and reviews from our customers.

What size do you recommend for kids?

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Size small will be suitable for children up to about age 5-6 while M will comfortably fit 7+, teens, those with slim facial features, and smaller adults.

How do I take care of my face mask?

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Hand wash the mask in room temperature water using mild soap. Avoid using powerful cleaning agents or harsh chemicals, such as bleach. Wash your mask once a day or once after each use.

What soap do you recommend to wash the face mask?

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Use any un-dyed mild soap or detergent you already have at home. We recommend using your facial cleanser or baby shampoo!

Can I use my masks after 30 washes?

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Yes, feel free to use your mask for as long as you wish. The only limitation is that the proven 99.9% anti-bacterial claim is only tested for 30 hand washes. After this time, the masks revert to a standard fabric mask (just like many others on the market or those provided by the government).

How did you test the masks for their anti-bacterial effectiveness?

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We use Intertek, a global renowned company helping companies ensure quality and safety of their products, processes and systems for more than 130 years.

About Intertek - “TOTAL QUALITY. ASSURED.”

Intertek is a leading Total Quality Assurance provider to industries worldwide. Their network of more than 1,000 laboratories and offices and over 46,000 people in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification solutions for customers’ operations and supply chains. 


How do I place a corporate order?

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Please email info@aveita.com to learn more about our corporate pricing, customisation details and assistance with your order. We work with many global brands both in Hong Kong and abroad.

Can I add a logo to the masks?

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Yes! We have the ability to print your logo on the masks up to two Pantone colours. Please email us at info@aveita.com to learn more.

Do you use sustainable packaging?

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Aveita strives to minimise packaging of all kinds whenever possible and recycle all eligible items used throughout the production and logistics process. To prioritise hygiene the masks are packaged in a sanitised room.

We have done extensive research on various products labeled as "bio-degradable", however, we are disappointed to find that "biodegradable plastics" is a complex environment to navigate and most products do not actually breakdown in nature (only proven in lab environments at high temperatures) or break down to micro-plastics (just because it "melts" into hot water does not mean it no longer exists). Please refer to this article and podcast to learn more and raise awareness! We are continually searching for greener alternatives in all our practices.


https://ensia.com/features/bioplastics-bio-based-biodegradable-environment/

https://soundcloud.com/plastisphere-podcast/ep-7-bioplastics

Help, my order is missing/something is missing from my order!

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Don’t stress! Please email us at info@aveita.com and we will help find a solution.

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