We have a strict no exchange or return policy on the fabric face masks due to health and safety reasons.
DxSportswear Exchange & Return Policy
Returns and exchanges are accepted up to 15 days from the date you receive your order.
Please make sure your item is returned new, unused and with all DxSportswear product garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer.
HOW TO REQUEST A RETURN OR EXCHANGE
When and if you’d like to make a return or exchange, please email our customer care team at firstname.lastname@example.org.
When emailing us, please remember to specify your order number and name and whether you’d like to exchange the product or if you’d prefer a refund back to the original form of payment.
RECEIVING A REFUND
Your refund will be credited to the original payment method. Please note that refunds can take up to 15 working days to show on your account due to varying processing times between payment providers.